FAQ2020-10-09T05:06:06+00:00

Frequent Asked Questions

Where to buy your products?2020-11-18T17:32:46+00:00

You can buy our products from our official store at  MARKET.CWHORIZON.COM

How to become a reseller or distributor?2020-12-05T01:55:35+00:00

If you are interested in becoming our reseller or distributor, please fill the “Contact Us form to get started and we will respond to you in one business day.

Do you have N95 respirators?2020-10-06T04:57:18+00:00

Yes, we do have several N95 models that are available for appropriate use. Some models are approved by the National Institute for Occupational Safety and Health (NIOSH, a federal agency) while some other models are approved by both NOISH and FDA. Please send us your inquiry by using the “Contact Us” form on our website or just call our customer service at (866) 901-0242 Monday through Friday, 9:00AM ~ 5:00PM (CST).

if I have additional questions that are not answered by this FAQ, how do I contact you?2020-10-06T04:56:47+00:00

We welcome your questions, comments, and suggestions. You can reach us by using the “Contact Us” form on our website or just call our customer service at (866) 901-0242 Monday through Friday, 9:00AM ~ 5:00PM (CST).

I need a large quantity of face masks, how long would it take for you to fulfill the order?2020-10-06T04:56:02+00:00

Depending on the quantity of your order, we can ship the face masks in the same day or up to 21 days for 2 million units of order.

Is your face mask a surgical mask?2020-10-06T04:55:28+00:00

No, our face masks are not surgical masks. We do have another model of mask that is in the testing and certification process to meet the FDA surgical mask’s requirements. Our face masks are intended to be used by the general public. Per CDC’s guideline:

 

“Masks are not surgical masks or respirators. Currently, those are critical supplies that should continue to be reserved for healthcare workers and other medical first responders, as recommended by current CDC guidance. Masks also are not appropriate substitutes for them in workplaces where surgical masks or respirators are recommended or required and available.”

Source: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover-guidance.html

Where can I learn more on how to wear the face mask and its impact?2020-10-06T04:54:39+00:00

The US Centers for Disease Control and Prevention (CDC) has a good explanation and guideline on this subject.

https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover-guidance.html

Can I use high heat to disinfect the face mask so I can reuse it?2020-10-06T04:53:56+00:00

No. Please do not do it. You may inadvertently damage the structure of the face mask or reduce the material capability that is crucial to the function of the face mask.

Can I spray disinfection chemical/solution onto the face mask so I can reuse it?2020-10-06T04:53:15+00:00

No. Please do not do it. You may inadvertently damage the structure of the face mask or reduce the material capability that is crucial to the function of the face mask.

Can I wash the face mask so I can reuse it?2020-10-06T04:52:39+00:00

No. Please do not do it. No matter how careful you wash it, you may inadvertently damage the structure of the face mask or reduce the material capability that is crucial to the function of the face mask.

How long can I wear the face masks before replacing it?2020-12-05T02:03:15+00:00

It depends on the environment and several other factors. Please replace it as soon as possible if the face mask is:

  • Wet
  • Dirty
  • Broken
  • After a period of use, the ear loops aren’t tight enough to hold the face mask against your face.

Above are some examples and it is not a complete list. Please remember this is a disposable face mask and it is not designed for long time use.

What is the dimension of the face mask?2020-10-06T04:51:31+00:00

It’s about 7 inches long and 3.5 inches wide.  Please understand it’s made of flexible nonwoven fabric and some small deviation will happen from time to time.

Where do you make these face masks?2020-10-09T20:28:40+00:00

We make our face masks at our manufacturing facility in East Bethel, Minnesota, just north of Minneapolis in Minnesota, USA.

Where do you source your materials from?2020-10-06T04:49:55+00:00

Because the pandemic, domestically and globally there is a severe shortage for those crucial materials needed to produce face masks. We source those materials domestically whenever it is feasible and reliable and go globally when it’s necessary in order to serve our customers.

Is the face masks sterilized?2020-10-06T04:49:26+00:00

No, it is non-sterile.

Is the face mask Latex free?2020-10-06T04:48:52+00:00

Yes.

What’s the materials of the face masks made out of?2020-12-05T02:11:49+00:00

Outer layer: Polypropylene spunbond nonwoven fabric, splash resistant

Middle filtration layer: Polypropylene meltblown nonwoven fabric with electrostatic charged.

Inner Layer: Polypropylene spunbond nonwoven fabric, capable of absorbing moisture.

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